Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We hope you enjoy our products as much as we do! If something doesn't work for you, we will make it right. Returns for refund or exchange will be accepted within 30 days of delivery in original condition with original packaging. A flat rate return shipping fee of $150 (or $75 for items that can be shipped via small parcel) and $100 flat stocking fee will be applied to your refund or exchange.

If you do not have the original packaging, a return re-packaging fee of $75 will be applied to your refund or exchange.

To start a return, you can contact us at info@divinusfurniture.com. Please note that returns will need to be sent to the following address: 462 42 Ave SE, Calgary, AB T2G 1Y5,Canada

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@divinusfurniture.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We provide full refunds for orders that are cancelled before they leave our warehouse. If an order is cancelled after starting its journey to you, a return shipping fee of either $150(for larger items)or $75(for smaller items)plus applicable taxes will be deducted from your refund total.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@divinusfurniture.com.